05
Resource Allocation

Deciding where coverage goes when two markets look identical.

Markets: Multiple APAC markets
The situation

Two markets, both unstaffed, looked equivalent on every number that got reported: users, watch time and revenue. A dedicated manager covering one of them had left, and the plan was to backfill the role there. Nothing in the headline numbers suggested that was the wrong call.

What was built

An analysis of how revenue was actually distributed in each market, which showed opposite structures. Reaching the same share of revenue took three times as many creators in one market as in the other, so identical coverage in each produced very different returns. Three staffing scenarios were modelled against that, and the recommendation moved existing coverage onto the long-tail market and redirected the open role to the concentrated one, which had no dedicated manager at all.

Results
11%
Growth in managed revenue vs the baseline plan
38%
More coverage of qualified accounts
Relevant: Signal Check
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